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I was recently on a website and found myself cursing under my breath because I could not for the life of me find the “contact” in this website’s menu.

Denne præsentation blev vist på SharePoint 2013 dagen hos Nykredit d. 18. juni. 

Danske Bank har bygget en ny Helpdesk løsning på SharePoint og med integration til Helpdesks systemer. Løsningen er genial, da den tilbyder medarbejderen hjælp til det tekniske, det faglige og processerne.

Det primære mål med løsningen har været at få færre fejlrapporter og øge medarbejdernes mulighed for at hjælpe sig selv fx ved dynamisk fremfinding af relevante FAQ’er, forretningsgange, videoer m.v.

UX-metoder som kortsortering og tænke-højt test blev anvendt for at sikre en intuitiv løsning på tværs af flere lande.
Intranet på 2010.

 

Her er min præsentation fra IABC’s World Conference, New York om ”Intranet/Digital Workplace Navigation”. 

What is An Intranet Design Theme?

Online Forms and Automated Workflows are powerful tools built-in to your intranet, and are indispensable to any organization.

The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their job

Organizations want customers to have relationships with their brands without the expense of the brands having actual relationships with customers.
 

Here is what I found most interesting in week 25, 2015.

Here is what I found most interesting in week 24, 2015.

Managing the intranet is often the easy bit. The hard bit is dealing with stakeholders from across the business who seem set on making your life difficult.

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