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Social networking giant Facebook is looking to extend its reach into the digital workplace with a social collaboration offer to compete with giants such as Google, as well as enterprise social

A problem management process aims to diagnose the root cause of an incident or problem that has occurred and then determine how the problem can be resolved.

Plenty of companies have early success with Yammer. And then it stalls. Or they hit growing pains and the early enthusiasm wanes.

Many organizations see no big change in the existing ways of working after deploying social tools or social collaboration initiatives.

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