Smart people use behavior-based data. They make decisions based on what people actually do.

As customers become more empowered we need to get closer to them. However, technology often makes this difficult.

We have written a number of articles on how to improve intranet content including Improving intranet conte

This year was a real vintage for the Intranet Innovation Awards, the global competition run by Step Two Designs which is now in its sixth year.

The trend towards greater and greater customer empowerment requires a deeper and deeper understanding of customer needs.

User is a word that lacks empathy, and empathy is the most important attribute a web professional can have.

This year it’s wonderful to be able to hand over all but one of the trophies from the Intranet Innovation Awards in person.

As customers become more powerful, organizations need to become more flexible and responsive.



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