As one of the five key purposes of an intranet, content is too often left out of the equation when redesigning or improving the intranet.

Quality content is key to the success of any intranet, making it both useful and usable.

The core business case of the Web is that it creates disengagement—not engagement—with customers.

For the last ten years, we’ve worked with intranet teams across a wide variety of organisations, both large and small.

Lens.pngAbout a month ago, we started an

Intranet governance can be a daunting subject, so daunting that it is rarely addressed comprehensively, and often even the core aspects shied away from.

“We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the financial services industry.

A few weeks ago, we ran a day-long enterprise mobile strategy session at a government agency client of ours.

Customers are getting tired of organizations lying to them. So, it’s time to stop lying.

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what they need on the intranet.



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