Intranet Design Annual 2011: Year's 10 Best Intranets

Kurt Kragh Sørensen's picture

This report reviews the designs and usability of ten intranets that Nielsen Norman Group have chosen from a much larger number of nominated designs. The report is richly illustrated with 198 full-color screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall.

The 10 winning intranets are:

  • AMP Limited (Australia), a wealth management company
  • Bennett Jones LLP (Canada), one of Canada's largest law firms
  • Bouygues Telecom (France), a telecom, mobile, fixed, TV, and Internet communications services company
  • Credit Suisse AG (Switzerland), a global financial services company
  • Duke Energy (US), an electrical power holding company
  • Habitat for Humanity International (US), a non-profit, non-denominational Christian housing ministry
  • Heineken International (The Netherlands), a leading brewer and owner and manager of a portfolio of beer brands
  • KT (Republic of Korea), an information, communications, and technology company
  • Mota-Engil Engenharia e Construção, S.A. (Portugal), a leading construction enterprise
  • Verizon Communications (US), a provider of wired and wireless broadband and communications services to US consumers, as well as of global business networking, data, and managed solutions to enterprises worldwide

These intranets represent big companies (average size: 37,900 employees) with large amounts of documents and mission-critical applications such as sales force support. But most of the lessons from these winning designs apply to smaller companies as well.

The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.

> Read Jakob Nielsen's Alertbox: main trends in this design annual
> 2011 Intranet Design Awards: Learn more about the winning teams

Two of the prior year's winners present on IntraTeam Event Copenhagen March 1-3, 2011:




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