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I have an uncle who is now a semi-retired “postie” (Australian slang for the people who deliver the mail). He loves his job, and he’s been a postie for a very long time.

SharePoint straight ‘out of the box’ isn’t necessarily unpleasant to look at – it’s blue and has neat boxes – but it’s not ideal.

As business value increasingly moves to the interface we need new models of how we describe and measure value.

Meeting customer needs means breaking down barriers within organizations and getting disciplines to actively work together.

NN/g has once again found 10 intranets they say are the best in 2013 and conclude that intranet teams are growing in size and that great intranets requires years to create.

In many organizations management practice is about twenty years behind the Web.

There is a growing need for a much more professional and scientific approach to the management of information.

As new technologies are gaining a presence within organisations, we’re seeing some strategic conversations shifting from the “intranet” to the “digital workplace”.

A lot of thinking needs to go into developing a SharePoint intranet, whether it’s a new site or an upgrade of an existing intranet.

The strategies of getting attention and engaging customers are often counter-productive on the Web.

Paul Miller, Founder and CEO of the Digital Workplace Group, and author of ”The Digital Workplace: How Technology is Liberating Work̶

The Internet has become so pervasive that people don’t think they are on it anymore, even when they are.

When things get very complex you need to get very lean and flexible. You can’t predict the future but you can adapt to it.

This year, the highlight of the 2012 Intranet Innovation Awards was being able to hand over all but one of the Awards to the winners in p

Smart people use behavior-based data. They make decisions based on what people actually do.

As customers become more empowered we need to get closer to them. However, technology often makes this difficult.

We have written a number of articles on how to improve intranet content including Improving intranet conte

This year was a real vintage for the Intranet Innovation Awards, the global competition run by Step Two Designs which is now in its sixth year.


There have been some instances where I have had to expose a webpage onto another webpage. This is usually accomplished by using the "Page Viewer" webpart, but if you have ever tried this then you know that this webpart exposes the entire page within the webpart - usually ending up in having to scroll around the window to find what you needed.

The trend towards greater and greater customer empowerment requires a deeper and deeper understanding of customer needs.

User is a word that lacks empathy, and empathy is the most important attribute a web professional can have.

This year it’s wonderful to be able to hand over all but one of the trophies from the Intranet Innovation Awards in person.



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