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As customers become more powerful, organizations need to become more flexible and responsive.


I referenced this demo in an earlier demo entitled "Autopopulate List", where I showed how to automatically pull data from our AD to the SharePoint 2010 list. The missing step was that the columns that should be filled in automatically after clicking "OK" were available to the users from the "newform.aspx" and "editform.aspx" which kind of defeated the purpose of "autopopulate".  

The need to be agile and the need to collaborate in a cross-disciplinary fashion will be crucial to your future career.

Enterprise software applications aren’t “designed”. At best, they’re “developed”, but often they’re just “built”.

A dirty magnet is a link that attracts people to click on it promising to bring them somewhere that it won’t.

Sharepoint is great for organizing information and I have been really happy to see how many of us have embraced this platform. But, as with everything in life, things could be a little better ‐ a little easier. I have noticed a lot of surveys being sent out, or participation lists that need to be filled in. 

An intranet can be thought of as having five purposes or roles, the first four of which are generally well accepted:

‘Social’ is now standard in the world of intranets, yet success with social intranets isn’t quite so common.

Lean usability focuses on customer needs and quickly iterates its way to success based on evidence of customer behavior.

On the Web we need to measure whether customers are actually successful, not whether they are satisfied.

Search engine optimization (SEO) tactics often make it harder for customers to do what they need to do.

Simplicity for the customer causes complexity for the organization.

Members of organizations constantly complain that they don’t have enough time, yet managers are not focusing on ways of saving time.

As one of the five key purposes of an intranet, content is too often left out of the equation when redesigning or improving the intranet.

Quality content is key to the success of any intranet, making it both useful and usable.

The core business case of the Web is that it creates disengagement—not engagement—with customers.

For the last ten years, we’ve worked with intranet teams across a wide variety of organisations, both large and small.

Lens.pngAbout a month ago, we started an

Intranet governance can be a daunting subject, so daunting that it is rarely addressed comprehensively, and often even the core aspects shied away from.

“We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the financial services industry.

A few weeks ago, we ran a day-long enterprise mobile strategy session at a government agency client of ours.

Customers are getting tired of organizations lying to them. So, it’s time to stop lying.

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what they need on the intranet.

In the history of evolution it is generally better to complicate than to simplify. But complication can hit a wall.



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