Knowledge Management


Guest article from Sue Silcocks, discussing the KM aspects of intranets.

In this talk, David Gurteen will introduce the concept of Conversational Leadership.
Conversational Leadership is a style of working where everyone in an organization understands the transformative power of conversation.
They take an open, conversational approach to the way that they work and interact with people.
They purposefully nurture and stimulate the natural conversations that take place in an organization.
They are "Conversation Architects" - they identify the conversations that are needed; the questions to trigger them and they design the processes to convene and host them.
Conversational practices include dialogue, anecdote circles, knowledge cafes, after action reviews, peer assists, storytelling, communities of practice, randomized coffee trials and much more.
Conversational Leadership is not just for managers but is for anyone who wishes to work more effectively.

Learning is not separated from work, but something that happens during work.

The intranet is also something that happens during work, but how can it support social learning?

This video presentation applies the 5 Rs of social learning as defined by Jane Hart and Harold Jarche, and applies this to working with an intranet.

Taking Personal Knowledge Mastery (PKM ) and the 70:20:10 framework into account, intranets must offer new possibilities to support us.

This presentation will take an ecological approach to understanding how people interact formally and informally within a modern organisation.

It will look at how the boundaries of the organisation are blurring and the consequences for organisational design.

Linked to those new forms are novel approaches to both discovering and resolving intractable or wicked problems.

New approaches to understanding purpose and giving direction under conditions of uncertainty will be outlined.

These include the use of heuristics (or rules of thumb) and the use of safe-to-fail portfolios of early stage interventions designed to resolve strategic conflict and provide early wins.

There has been a lot of discussion around the importance of data scientists in the management of big data but the focus has largely been on analytics skills.

The author and strategist Don Tapscott describes in this video interview why effective knowledge management within enterprises requires replacing e-mail with social media.



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